Shipping policy
All orders are processed within 5 to 7 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Please allow extra time when ordering in November/December as these are extremely busy periods here at TheCraftyBlackDog.
Domestic Shipping Rates
Shipping charges for your order will be calculated and displayed at checkout.
| Shipping Weight | Estimated delivery time | Price |
| 0-0.4kg | 2 to 3 business days | £1.99 |
| 0.5-1kg | 2 to 3 business days | £3.99 |
| 1.1-1.9kg | 2 to 3 business days | £4.99 |
| 2-5kg | 2 to 3 business days | £6.99 |
| Over 5kg | 2 to 3 business days | £8.99 |
All orders over 2kg will be sent via tracked delivery.
Please note free shipping for orders over £75
In-store pickup
You can skip the shipping fees with free local pickup if you are in Plymouth, Devon. Please contact me before placing your order and ask for a free shipping code, your order will be prepared and ready for pick up within 5 to 7 business days. I will send you an email when your order is ready along with instructions.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from me which will include a tracking number (if over 2kg) you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact me at info@thecraftyblackdog.co.uk with your name and order number, and I will investigate it for you.
